Organization Name
Lulia Global Relief
Mailing Address
240 Progress Suite 250 Irvine, CA 92618
Contact Information
+1 949 264 0406
info@lulia.org
Tax Status Disclosure
Lulia Global Relief is a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code. All donations may be tax-deductible to the extent allowed by law.
🔒 Privacy Policy
This policy outlines how Lulia Global Relief collects, uses, maintains, and discloses information collected from individuals who visit and interact with the lulia.org website ("Site"). We refer to individuals browsing or accessing the Site as a "User," and individuals who provide financial support as a "Donor" or "Partner."
1. Information We Collect
We may collect personal identification information from Users and Donors in a variety of ways, including when a User visits our site, and specifically when a Donor registers, selects a partnership package, or makes a one-time donation.
Personally Identifiable Information (PII): This may include, but is not limited to: Name, Email address, Mailing address, Phone number, and Payment information (processed securely by third-party providers, see section 3).
Non-Personally Identifiable Information: We may collect non-personal information about Users whenever they interact with our Site (e.g., browser type, operating system, IP address, usage statistics).
2. How We Use Collected Information
Lulia Global Relief collects and uses personal information for the following purposes:
To Run and Operate Our Organization: To ensure the proper functioning of the Site and essential organizational activities.
To Process and Manage Donations: We use the information Donors provide to process recurring partnership charges or one-time donations. We do not share this information with outside parties except as necessary for transaction processing.
To Improve Service: Information helps us respond to Users' inquiries and service requests efficiently.
To Send Periodic Communications: We may use the email address to send updates pertaining to a Donor's partnership, organizational news, and requests for support, provided the User has opted in.
To Personalize User Experience: We may use aggregate information to understand how our Users as a group use the services and resources provided on our Site.
3. How We Protect Your Information
We adopt appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, and transaction data. Sensitive and private data exchange (including payment processing) between the Site and its Users happens over an SSL secured communication channel and is encrypted. We utilize third-party payment processors and do not store full credit card details on our servers.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any PII with our partners and trusted affiliates for organizational reporting. We use third-party service providers (e.g., payment processors, email services); we may share User/Donor information with these third parties only for those limited purposes necessary to fulfill our services.
5. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree, please do not use our Site.
6. Contacting Us
If you have any questions about this Privacy Policy, please contact us at info@lulia.org.
📝 Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the lulia.org website (the "Service") operated by Lulia Global Relief ("us", "we", or "our").
1. Acceptance of Terms
By accessing or using the Service, you ("the User") agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
2. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Lulia Global Relief and its licensors. Our content is protected by copyright, trademark, and other laws of the United States (as our primary jurisdiction).
3. Partnership and Recurring Donations (Donor Commitment)
Lulia Global Relief offers structured, recurring partnership packages. By selecting a package, the Donor enters into a recurring monthly donation commitment and authorizes us to charge their designated payment method the specified monthly amount until canceled (see Section 6 of the Refund Policy). Details regarding the specific monthly amount and commitment levels are available on our dedicated partnership page.
Use of Funds & Allocation: All funds are directed toward assisting orphans and vulnerable families. While your contribution is associated with a specific support level, all donated funds are pooled to ensure sustainable and impactful assistance to all beneficiaries. Lulia Global Relief reserves the right to reallocate donations to where funds are most needed while maintaining donor intent as much as reasonably possible.
Voluntary Nature: All contributions are voluntary and are not an exchange for any goods, services, or ownership stake.
4. User Conduct
The User agrees not to use the Service in a way that violates any applicable law, infringes on the rights of others, or interferes with the Service's operation.
5. Limitation of Liability
In no event shall Lulia Global Relief, nor its directors, employees, partners, agents, or affiliates, be liable for any damages arising out of your use of the Service.
6. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of California, United States.
7. Changes
We reserve the right to modify or replace these Terms at any time.
♻️ Refund and Cancellation Policy
This policy governs the refund and cancellation of donations, specifically relating to the recurring Partnership Packages offered by Lulia Global Relief through lulia.org.
1. General Policy on Partnerships
All monthly partnership contributions are considered non-refundable once the charge has been processed for that specific month, as these funds are immediately allocated to support vulnerable families.
2. Limited Exceptions for Refund
A refund for a processed contribution may only be considered under the following limited circumstances:
Technical/Processing Error: If a demonstrable technical error resulted in an unintended duplicate charge or an incorrect amount charged.
Unauthorized Use: If the charge was made fraudulently or without the Donor's explicit authorization.
3. Procedure for Refund Request
All requests for a refund due to an exception must be made in writing to info@lulia.org within 3 business days of the original charge date. The request must include the Donor's name, contact information, date of charge, amount, and a detailed reason for the refund request.
4. Chargeback Policy & Dispute Resolution
We urge Donors to contact us immediately to resolve any billing issues or discrepancies before initiating a chargeback or dispute with their financial institution.
Donor Communication: Donors should always contact Lulia Global Relief directly via info@lulia.org or +1 949 264 0406 before initiating any dispute process.
Chargeback Consequences: Filing false or fraudulent chargebacks may result in the suspension of the Donor's account and termination of their ability to make future contributions to Lulia Global Relief.
5. Automatic Billing Disclosure (Recurring Partnerships)
By enrolling in a Partnership Package, you authorize Lulia Global Relief (or its authorized payment processor) to automatically charge your designated payment method the specified monthly donation amount.
Billing Frequency: Charges will occur on a monthly basis on or around the date of your initial enrollment.
Statement Appearance: Charges will typically appear on your financial statement as "LULIA GLOBAL RELIEF" or "LULIA ORG DONATION."
How to Stop Automatic Billing: To stop recurring charges, you must follow the cancellation process outlined in Section 6 below.
6. Partnership Cancellation and Modification
The Donor has the right to cancel their monthly partnership commitment or modify their package level at any time.
Cancellation Process: You may cancel or modify your recurring commitment by contacting us directly via email at info@lulia.org or by phone at +1 949 264 0406.
Effective Date: Cancellation requests must be received at least 3 business days prior to your next scheduled monthly debit date. If the request is received after this deadline, the next scheduled payment will be processed, and the cancellation will take effect for the subsequent month.
Modification: Changes to your partnership level (upgrade/downgrade) will also take effect on your next scheduled billing date, subject to the same notice period.
7. Donation Receipts and Tax Summaries
We are committed to providing you with the necessary documentation for your tax records.
Monthly Receipts: Receipts for each monthly donation are typically automatically issued to the email address on file immediately after the transaction is successfully processed.
Annual Tax Summary: Lulia Global Relief will issue an annual tax summary or statement detailing your total contributions for the preceding calendar year, usually by January 31st of the following year.
8. Processing Refunds
If a refund is approved by Lulia Global Relief, the refund will be processed within 10-15 business days and returned via the original method of payment.
